As a Manager, it’s important that I demonstrate the qualities that I wish to see reflected in my team members. In my journey to continue growing as a manager, I’ve identified two key areas where my integrity in project management is challenged in work-related situations.
Lead with integrity and do not be afraid to admit your mistakes.
Practice Honesty Under Pressure
From the beginning, I set the expectation that my team is working for a manager with unwavering morals, even during schedule or budget-related pressures. Given the triple constraint of budget, schedule and scope management – the quality of the service or product that we provide will need to remain high, while meeting the expectations of our external clients.
The key this facet of integrity is to make sure that my actions support my words; I encourage team members to speak up as soon as they encounter technical, quality or supplier issues. My team members know that they will not be penalized for coming forward. Honesty sets the foundation for trust, especially during challenging or high-pressure situations.
Integrity: “the quality of being honest and having strong moral principles” -Oxford
Take Ownership during Risk Management
As soon as potential issues are identified, it is important for me to establish risk parameters – quantify and determine a mitigation strategy – and then take ownership of the problem while communicating it to the relevant stakeholders.
I listen to understand the information provided by team members (the why behind the problem), so that I can speak with stakeholders from a point of knowledge, while discussing challenges and risks to the budget, schedule, or scope of work.
Frequent communication with program stakeholders (internal, external, and project team members) provides the opportunity to state the facts clearly and openly, without trying to point fingers or place the blame on others.
This reinforces the culture of trust that I’ve established within the project team and creates a more successful working environment.
What steps have you taken to demonstrate your integrity and to encourage honesty and trust within your project team?
Please leave your thoughts and comments below. Don’t forget to check out Growing as a Manager (Part 1): Practicing Emotional Intelligence and stay tuned for more tips on Growing as a Manager (Part 3): Becoming a Visionary.